Jilihot Casino Terms & Conditions — Complete Guide in Plain English

These Terms & Conditions apply to all use of the Jilihot Casino website and its services. They form a legally binding agreement between you and Jilihot Casino.

By using Jilihot Casino services, you confirm that:

• You are at least 18 years of age.
• All information you provide must be accurate and truthful.
• You have read and agreed to these Terms & Conditions.
• You are not located in a region where online gaming is prohibited.

Jilihot Casino reserves the right to update these Terms & Conditions at any time. Any changes will be notified via a notice on the website.

To open an account at Jilihot Casino, the following requirements must be met:

• Age: You must be at least 18 years old. A copy of your national ID or passport may be requested for age verification.
• Single Account: Only one account is permitted per individual, household, or address.
• Accurate Information: Your name, mobile number, and all other details must be accurate. Providing false information will result in account termination.
• Password Security: Keep your password confidential. You are responsible for all activity carried out under your account.

As part of KYC (Know Your Customer) verification, we may request proof of identity or address at any time. Failure to provide the required documents within the specified timeframe may result in a temporary account suspension.

Jilihot Casino supports Bangladesh's most popular mobile banking methods:

• Mobile Pay: Minimum deposit ৳200
• Nagad: Minimum deposit ৳200
• Rocket: Minimum deposit ৳300

Deposits are usually credited within 2–5 minutes. If your balance hasn't updated within 30 minutes, contact us via live chat with your transaction ID and we'll resolve it promptly.

Only use your own mobile banking account for deposits. Funds sent through a third party may be returned.

The following conditions must be met before a withdrawal can be processed:

• Minimum Withdrawal: ৳500
• Maximum Daily Withdrawal: ৳1,00,000 (Standard Members)
• VIP Member: Higher limits — varies by tier
• KYC Verification: Identity verification is mandatory before your first withdrawal

Withdrawal requests are typically processed within 1–24 hours. VIP members receive priority and may experience faster processing times.

Withdrawals must generally be made through the same method used for the deposit. For example, if you deposited via Mobile Pay, your withdrawal will also be processed through Mobile Pay.

Jilihot Casino offers various types of bonuses, each with its own terms and conditions:

• Welcome Bonus: For new members only, applicable on the first deposit.
• Cashback Bonus: A set percentage of your net weekly losses returned to you.
• Reload Bonus: Extra bonus on regular deposits.
• VIP Bonus: Exclusive offers based on VIP tier.

Wagering Requirements: After receiving a bonus, a specified wagering multiplier must be met before it can be withdrawn. For example, a 15x wagering requirement on a ৳1,000 bonus means you must wager ৳15,000.

Bonus Validity: Most bonuses are valid for 7–30 days. Any unused bonus will be forfeited once the validity period expires.

• A member may not claim the same bonus more than once.
• Accounts suspected of bonus abuse may be subject to investigation.
• Jilihot Casino reserves the right to modify or cancel any bonus offer at any time.

All gaming activities on Jilihot Casino are governed by the following rules:

• RNG Certification: All game outcomes are determined by a certified Random Number Generator. No one can control or manipulate the results.
• Betting Limits: Each game has its own minimum and maximum bet limits, which are displayed upon entering the game.
• Sports Betting: Bets must be confirmed before the event starts. In live betting, the odds at the time the bet is placed will apply, even if odds change afterwards.
• Technical Issue: If a game is interrupted due to a server error or loss of internet connection, we will make every effort to refund the balance where applicable.

In the event of a dispute over any game result, server logs will be considered the final and definitive record.

The following activities are strictly prohibited. Any violation will result in immediate account closure:

• Opening or operating multiple accounts.
• Using another person's information to claim bonuses.
• Using any software, bots, or automated tools to play games.
• Using the platform for money laundering or any form of illegal financial activity.
• Exploiting technical glitches or system errors.
• Attempting to influence game outcomes by colluding with other users.
• Abusive or threatening behavior on the platform.

If you wish to close your account yourself: You can request account closure at any time via live chat or email. Any remaining balance will be withdrawn before the account is closed.

Self-Exclusion: As part of responsible gaming, you can temporarily suspend your account for a set period of time.

Suspended by Jilihot Casino: We may suspend or close an account for any of the following reasons:

• Violation of Terms & Conditions.
• KYC verification has not been completed.
• Extended periods of inactivity (more than 12 months).
• Suspected fraud.

If cleared of any wrongdoing, a suspended account will be reinstated and the balance restored.

Jilihot Casino is not liable for the following:

• Any game or bet left incomplete due to an internet disconnection.
• Any loss resulting from a technical fault on your device.
• Delays or issues caused by third-party payment gateways.
• For financial losses incurred through gaming — as gaming carries inherent risk and outcomes are never guaranteed.

In any dispute, Jilihot Casino's total liability shall never exceed the total value of the transaction in question.

For any dispute or complaint, please contact our support team first. We aim to respond within 48 hours.

Complaint Process:

• Step 1: Reach out via live chat or email (support@jilihotcasino.app) with the details.
• Step 2: Our team will investigate and get back to you within 48 hours.
• Step 3: If unresolved, the matter will be escalated to a VIP Manager or senior team.

In the event of any disputed transaction, server records and logs will be treated as the final and conclusive evidence.

Jilihot Casino reserves the right to amend these Terms & Conditions at any time. When changes are made:

• Updated terms will be published on the website with the effective date.
• For significant changes, a notice may be sent to your registered email address.
• Continued use of the platform after any changes takes effect constitutes your acceptance of the updated terms.

Check this page regularly so you don't miss any updates.

If you have any questions about these Terms & Conditions, please get in touch with us:

• Email: support@jilihotcasino.app
• Live Chat: Available at the bottom right corner of the website (24/7)
• Language: Support available in Bengali and English

We are always ready to answer your questions.